R and L Moving Systems

I am having the exact same issue! They have my belongings hostage right now. Who do I call?

Can you respond with your phone number or email? I'm having similar issues and need direction or maybe just an additional voice. I'm thinking of hiring an attorney to go after these guys.

:(

DO NOT USE R & L MOVING!!!!

I moved from New Orleans to Massachusetts. Their quote was accurate but half of my things arrived broken and the other half didn't arrive at all. Then, when I thought it could get no worse, the *** delivery team got their truck stuck in my driveway and caused $800 of damage trying to get the truck out. The "claims department" will reimburse the lost items (at 0.16$ per pound) but who is going to fix the driveway??? NEVER use this company! EVER!!!!!

I wish I had read this before I made this deal. Now everything I have worked for is in their possession and they refuse to deliver. Crooks indeed :(

The is the worst mistake I ever made. They provided the worst services I have ever paid for.

They have all my things still and refuse to unload my inventory. They are day light thieves in disguise.

Please do not fall for their sales promises, because not only wouldnt they meet any of it, but they will make you miserable in the process. This is as bad as gun point robbery.

Agreed! Here was my nightmare experience with these crooks.

I booked a move with R&L back in March from San Antonio, TX to Charleston, SC. I spoke with a gentleman by the name of Isaac who at the time seemed very friendly and worked as hard as he could to make me the best offer he could. My quote was $1,079 which I thought was as good as I could get, being that this is the first time I had moved long distance and knew nothing about the moving business. I recieved a better quote from American Van Lines of $999.99, I called Isaac to cancel the move because of this. He said he would speak to his manager and see if he could beat that which he did with $983.00. With this price, I kept R&L. Ever heard the old saying if it sounds to good to be true 9 times out of 10 it probably is? Well that old saying never held any more true. My original move was scheduled for May 6, but due to circumstances I had to move my date back. Wendy gave me a new date of May 30 (Memorial Day). I reminded her of the holiday, and she assured me that my goods would be picked up on Memorial Day, because "R&L always runs their trucks, to provide the best service possible." These are her words have you. A week prior to the move I contacted R&L once again and spoke with Wendy, she reassured me once again that the movers would arrive at my apartment on May 30 between 8-12 in the morning. She asked I resend my credit card authorization form for my $210 down payment because they had yet to receive it (I sent it four times), and they would see me on the 30th! Monday May 30, 2011 rolls around, and the nightmare begins. I called Wendy at 10 a.m. to verify the movers were coming on Memorial Day, she stated "a truck is on it's way to your place right now." 2 p.m. rolls around, I'm still setting in my apartment looking at the walls. I call Wendy who says this time, "I can't get in contact with the driver, if he is not there in an hour call me back." An hour passes I call Wendy again, she states "I still havn't heard from the driver, but they have to report in to be at 4 if you would like to call back around 4:15. 4:15 arrives, I call, to no answer. I finally get through at 4:37 and Diana answers, she stated that the truck had been broken down for two days, and they would be by in the morning. I told her what Wendy had told me, and she said Wendy had left at 4 and if I wanted to speak to a manager I could call in the morning. May 31 rolls around, I was told this would be the day the movers come over, and I have to be out of my apartment by 4:30 in order to not have to pay extra. I call R&L and get Al Green (not the singer). I tell him what happened yesterday, and his response is "I'm not suprised, Wendy is an *** who doesn't know how to do anything but answer phones and tell you what you want to hear." He then tells me that nobody gets to the office until 10 and he will ensure that my apartment is the first place they hit once they get in. He also tells me if I have any other issues to contact the owner Ray Oren when he comes in at 10. I called Ray Oren at 10, and might I say the nightmare got worse. I told him what happened yesterday and explained to him that I needed to be out of my apartment today. He responded "I am a very busy man, if you don't want us to move you I will cancel." I explained to him, it was too late for me to hire another company, therefore I had to keep R&L, I also explained to him Wendy's actions the day before. He told me Wendy was a great employee and that I was a liar. He said he would give me a $50 discount if that would make me happy, I took it and the final price was now down to $933 (keep that in mind). I asked him how much I owed the movers when they showed up, he said $233. 11 o'clock rolls around, still no movers. I contact Al Green again he states that the movers should be on their way but he would call them. He calls me back and says it may be a little later, because there was a pay dispute between the company and the movers. I get a call at 12 from a gentleman who said he was the foreman for my move and they would be over around 3 o'clock after they finished up with the move they were almost finished with. Remember when Al Green told me I would be the first move of the day? Or how the drivers were in a pay dispute and hadn't started yet less than an hour ago? I guess they work fast, huh? Well 3 rolls around, no movers I call Al again, he says he don't know what their problem is, and he wanted to get out of the office as soon as possible to watch the basketball game that night. He said he would call them and then give me a call back. He calls back, he said he had good news and bad news, the good news was they would be by, the bad news being it would not be until 8 o'clock. With no other choice I had to wait. He explained to me that I may wait, but he garunteed that I would be satisfied with the service. At 3:45 a truck pulls up. The moving crew that showed up was friendly, and they started packing my stuff. They loaded my boxspring and two dressers onto the truck while the foreman went over the quote with me. He said I owen them $775 dollars today and my total move would be around $2,200. This is a high jump from $933. I told them I could not afford that price. He called somebody on his cell, told his crew to job was off, they unloaded my stuff and went on their way. I called Al Green back and told him what happened and asked if I could get a refund. He said R&L had a 72 hour cancellation policy, but he would see what he could do. He told me that I was not the only person to ever be mad at R&L, that he had been cursed out by church going people, even a television evangelist (I swear I'm not making this up). I never heard back from him, so I called Ray Oren the next day. Ray said that yesterday was his mistake, and that he had another truck coming through on Thursday. I explained to him the price jump, he said that it could be due to having more items than what I listed to Isaac, I told him that was not the case, he said "I don't know then, if you don't want to use my company, then don't use us." I told him that was fine and asked him for a refund. He responded "I will give you your refund, and you can go *** yourself *** He then proceeded to hang the phone up in my face. I called him back, and ask that he send me an e-mail saying that he was giving me the refund so there would be no confusion. He said that there would be no confusion and I would get my refund. I did get a refund after about a week however, I did end up paying an extra $100 rent and I had to pay double for professional cleaners, being that I was not able to cancel on them in a decent timeframe. I later found out that due to them actually loading some of my items on the truck, they had violated Department of Transportation procedures. I did file a formal complaint with the DOT the day after. I contacted a representative from U-Haul and he said any reputable company would not charge less than $2,000 for the distance of my move, which through research I later found out to be true. I ended up renting a truck from Budget and doing the move myself.

In the end R&L is a very unprofessional, very crooked company. If you want your movers to show up late and double the price on you book these guys, if not give your business to a reputable company. R&L does not need to be in business, scaming innocent people the way I got left handed by them. Go to other review pages, even their facebook page and read what others have said about the crook Ray Oren and his crooked company. But to quote Al Green, Ray Oren "is a crook with good credit, and a bunch of vans." Looks like your unprofessional employees may put you out of business before your crooked practices do Ray!

HORRIBLE!! HORRIBLE!! HORRIBLE!!

Underestimated by over $1000, EVERY piece of woodedn furniture that I own was serverely scratched, dented or has peices broken off.

After move, no one is available to discuss issues.

I could go on & on & on!!!

USE ANY other moving company!!!

Beware of this company they stole my computer dresser and some personal items. They will not answer there phone and also charged more then what i was originally quoted.

The day my stuff was suppose to be delivered it did not come nor did they phone me. My stuff was not delivered until 3 days.

They also delivered my stuff with roaches. DO NOT USE THIS COMPANY AT ALL.

They lost our queen mattress!! among other things like wedding gifts and charged us double the initial quote. Don't use them UNLESS you can get a cerified in-house quote.

i have informed the District of Attorney and the BBB and i still have not got my money back

They are a bunch of thieves and liars. DO NOT USE THIS COMPANY!!!! THEY WILL STEAL YOUR BELONGINGS!!!